Payments and invoices
Cards, invoices, failed charges, and the grace period before a workspace moves to Free.
Reforma charges the workspace in USD. The first payment opens Stripe Checkout. After a card is saved, later invoices are charged to that card.
Credits, plan changes, and extra seats are granted only after the charge succeeds.
How do I update the card?
You need to be a workspace owner or admin.
- Open Billing.
- On Payment method, select Manage payment method.
That opens the Stripe customer portal, where you can add, replace, or remove cards.
Where are invoices?
Open Billing → Invoices. Filter by month if you need a specific period.
Paid invoices can include a View link to the Stripe receipt. Owners and admins can Pay an invoice that is still open.
Typical invoice labels:
- Plan renewal — the subscription charge, including extra seats billed that period
- Plan change — moving onto a paid plan, or a mid-cycle upgrade
- Credits — extra AI credits
- Extra seats — a mid-cycle seat increase
What if a charge fails?
The workspace stays on the paid plan and can keep using remaining credits. Reforma retries the failed renewal over the next 24 hours.
If your bank asks to confirm the charge (3-D Secure / SCA), open Billing and select Complete payment.
Otherwise select Update payment method, then pay the open renewal or replace the card.
You have two days from the last attempt. The banner on Overview shows that date. If the invoice is still unpaid then, the workspace moves to Free: included credits reset to the Free allotment, extra seats are dropped, custom domains stop serving, and MCP requires Pro again. Extra AI credits you already bought stay on the workspace.
A failed extra-credit purchase does not put the subscription in that state. Those credits are simply not added until the invoice is paid.
Do renewals happen automatically?
Yes. On the renewal date Reforma bills the plan plus extra seats. Monthly Pro renews each month. Annual Pro renews once a year.
Included credits still reset every month, on the date on the credits card. Extra credits are left as they are.
The Overview tab shows the next auto-renew date.